What do the new restrictions mean for your appointments at NCO?
In a nutshell, we are OPEN, but it’s NOT business as usual.
Until the 13th of September 2020, management of your condition will look a little different.
Please do not hesitate to contact us if you are in pain – we can talk through your options and find a way forward. We will be available throughout this lockdown period.
DHHS Guidelines – why we’ve had to change the way we practice.
Based on recent Dept. of Health and Human Services advice, NCO is required to close for routine, non-urgent face-to-face appointments for the duration of the Stage 4 lockdown.
Stage 4 restrictions in Melbourne are about limiting the amount of movement in the community to help slow the spread of COVID-19 – we are in this together.
We can however continue to provide Osteopathic services for patients who require URGENT CARE
Face to face treatment must only be provided if delay of this care would result in your condition deteriorating to needing urgent medical care such as a visit to your GP, specialist or hospitalisation.
You do NOT need a referral from a GP to see us. However, your Osteopath will screen you prior to your appointment to determine whether your condition requires urgent care, or whether it can wait until we are out of stage 4 restrictions. We have temporarily turned off our online booking ability for face-to-face treatments.
If you have already obtained a referral letter from your GP please bring it to your appointment for us to make a copy – this will assist in your ability to access treatment.
Please call us on 9380 4626 if you have any questions or are unsure if you qualify for face-to-face treatment.
Or, email your osteopath directly. We can work out the best course of action moving forward to ensure your pain is managed.
Bruce Duncan firstname.lastname@example.org
Carl Ridgeway email@example.com
Matt Stacey firstname.lastname@example.org
Jen Guy email@example.com
Millie Clark firstname.lastname@example.org
Dan Ioannidis email@example.com
Our team is saddened to deliver this news – however we are committed to being a part of the solution and fighting COVID-19 together.
If you have an appointment booked …
Your Osteopath will be calling you over the coming days to check in and reschedule your appointments.
All patients will be asked screening questions to ascertain the best way forward.
Unfortunately we are only able to offer hands on treatment to urgent cases.
Other options include:
Rescheduling your appointment outside of lockdown
Booking a Telehealth appointment to plan management of your pain during lockdown
Clarifying urgency of treatment
We understand fully that it is an incredibly stressful time and want to assure you that we will be here for you throughout the lockdown period.
As always, please call us on 9380 4626 if you have any questions .
We’re in this together